IT Support Specialist

New

IT Support Specialist (Contract to Hire)

Adecco is assisting a national real estate home services firm in recruiting for a current IT Support Specialist job opening in Herndon, VA. This is for a Contract to Hire opportunity. As an IT Support Specialist, you will be responsible for providing the day-to-day diagnosis, troubleshooting, and resolution of a wide variety of problems. Apply now if you meet the qualifications listed below!

Responsibilities for this IT Support Specialist job includes, but are not limited to:

  • Diagnose, research, analyze, troubleshoot, and implement solutions for all user-reported issues, including technology issues, and branch and company business processes.
  • Testing, analyzing results for software fixes, Mods, and software loads
  • Thorough knowledge of our software and hardware environments.  Uses this knowledge in a consultative manner to assist users.
  • Uses experience and judgment to determine course of action, implements and documents solutions independently.
  • Provide hardware and software support, including laptops, tablets and mobile devices.
  • Create detailed database records of issues, analysis, troubleshooting, and solutions.
  • Maintain and manage knowledge base for end users and agents.
  • Provide cross functional training for other members of Support Services team.
  • Administer and implement proper security measures for all IT systems.
  • 24/7 on call support based on schedule, to handle all IT support issues during off hours.
  • Handle every customer inquiry and issues professionally and quickly.
  • Consults with the branch employees and departments to solve problems, navigate, and best utilize our systems.
  • Provide backup support for other Helpdesk positions.
  • Performs other duties as assigned.

Qualifications:

  • 3+ years experience in IT customer service
  • BA/BS or equivalent experience
  • IT Project Management Support preferred
  • Distribution or wholesale experience a plus
  • Listening skills so that they can quickly understand the user’s issue
  • Ability to learn quickly, implement solutions and handle multiple tasks

Pay for this position is hourly and negotiable starting at $30.00/hr. plus overtime as needed.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this IT Support Specialist job in Herndon, VA or any related opportunities with Adecco.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_026209_1252692