IT Support Specialist

Adecco is currently assisting a local client in their search to fill a IT Support Specialist role in Irvine, CA.

Contract Length: 3+ month, possible temp to hire


Shift = candidates must be available 5:00am - 5:30pm. Shift varies according to training schedules and business needs.

Available for OT and After-Hours support as needed – weeknights and weekends, typically around when a new software release is scheduled


JOB SUMMARY


Provides personal computing support to business staff, responding to trouble tickets. Install or setup computers and software, perform problem resolution and maintain defined IT standards. Has frequent interactions with customers using a high degree of patience and problem management techniques to solve problems. Follow through on resolution with users. Consults solution base to optimize problem resolution.
Tracks calls and enters solution data into solution base. Install and setup computers for business staff. Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards. Escalate problems to appropriate individual based on established guidelines and procedures. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
Test and ensure applications are correctly installed and configured on the computer. Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process. Assist with the development, and communication of the technical policies for personal computing products. Work with users to provide limited desktop training. May assist with Server and/or LAN support.

Document all calls in ticketing program

Requirements:






3+ years of IT Service Support experience: software, administrative support, PC, server or mainframe applications
Knowledge in the Escrow and Title Industry preferred
Excellent customer service and phone skills
Good communication, problem solving skills and telephone etiquette. Ability to descalate situations.
Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy.
Understanding of a Knowledge Base
Ability to multi-task (i.e. take calls and create tickets at the same time)
Independent - Ability to self-manage workload under minimal supervision






Minimum of 2 year Technical Degree or equivalent work

A+ certification preferred
Microsoft, HDI, KCS and/or ITIL certifications a plus
A background in Title Business is preferred, not required









How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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