IT Technician - 2nd Shift

Adecco Direct Placement is currently recruiting qualified candidates for a Direct Hire IT Technician Job in Kansas City, MO for our client, a nationally recognized automotive supplier. The IT Technician’s role is to ensure proper computer operations so that end users can accomplish appropriate organizational tasks. These tasks include receiving, prioritizing, documenting and actively resolving end user help requests. Our client seeks a candidate with experience with desktop operating systems including Windows XP, 7 and 8 and working knowledge of a range of diagnostic utilities. We are also looking for someone with 2 - 4 years of experience in manufacturing technology.
Responsibilities for the IT Technician Job in Kansas City, MO include:


Evaluate documented resolutions and suggest ways to prevent future problems.
Field incoming help requests from end users via telephone, email and text in a courteous manner.
Escalate problems (when required) to the appropriate experienced technician.
Record, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution.
Use only approved diagnostic utilities to aid in troubleshooting.
Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved and report all finding and final resolutions.
Perform post-resolution follow-up, with users and supervisor.
Available for support calls 24/7
The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.


Qualifications:

High School diploma or equivalent
2 to 4 year work experience in related field required.
Recommended certificates in information systems
Recommended completion of a one-year college level curriculum
Knowledge of basic computer hardware and application software.
Experience with desktop operating systems including Windows XP, 7 and 8
Working knowledge of a range of diagnostic utilities.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.


If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our Executive Recruiter Manager, Elizabeth Simonov, at elizabeth.simonov@adeccona.com. Please include IT Technician on the subject line of any e-mail correspondence. Questions regarding this position can be addressed by emailing or calling 970-372-3238. Thank you in advance for applying, however, only qualified candidates will be contacted.

The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career. For great opportunities near you, go to www.adeccousa.com today!

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Reference number US_EN_2_025154_137826