IT Telecom Billing Analyst


Adecco is currently assisting a local client in their search to fill an exciting IT Telecom Billing Analyst I role in Andover, MA!  Apply now if you meet the qualifications listed below!

POSITION: IT Telecom Billing Analyst

HOURS: Full Time; M-F
DURATION: Approximately 4 – months; with potential to extend
PAY: $37.00-40.00/hr - DOE

The IT Telecommunications Billing Analyst will participate in aspects of global telecommunication invoicing. This role is accountable for executing the review of invoices to validate accuracy of charges relating to contracts and to approve for payment. This role is also accountable to process billing disputes to resolution. Ability to communicate with external vendors is essential for success in this role.

The successful candidate will enable sustained long-term cost efficiency and delivery target cost reduction by 2020.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.
• Forensic analysis of telecom invoices inclusive of tracking, reviewing, auditing, optimizing, approving and processing for payment
• Ensure 100% capture and analysis of invoices for on-time processing
• Ability to manage heavy volumes and often complex telecom invoices and carrier bills
• Understanding of invoice, allocation, organizational hierarchy in relation to accounting practices
• Navigating carrier portals (wireline/wireless)
• Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
• Establish and maintain 100% telecom inventory integrity for each assigned client
• Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
• Provide timely, detailed and accurate reporting to external and internal audiences
• Ensure global alignment, synergies and strategies are maintained to the highest professional standard to realize the maximum benefit for Client
• Work closely with IT, Finance and Accounts Payable departments.
• Work with multifunctional teams, provide input when needed relating to strategies and negotiations with suppliers that deliver completion and minimal risks to establish effective contracts working with the GBS Procurement organization.
• Participates in vendor management reviews to drive long term value and innovation, measure performance and establish plans for continuous improvement as well as cost reductions when applicable.
• Identify and participate in process improvement activities.
• Uses various research tools to perform market/vendor research and develop subject matter expertise.
• Provide timely, detailed and accurate reporting to external and internal audiences.
• Manage multiple projects simultaneously; prioritize work and escalation of issues and risks to senior management.
• Adhere to policies, procedures and standards including but not limited to Guiding Principles, Project management, Change Management, Internal and External Compliance such as Health & Safety, Quality, Regulatory, Finance and support

For Funds, Costs or Profits: It is not anticipated that this role will have any direct budgetary responsibility, however this individual will be responsible for supporting the project leaders and departments in reaching their objectives with time and budget allocations.

• Bachelor’s degree in business administration or information systems
• 5+ years of related experience in procurement, IT vendor management and finance
• Must be proficient in the delivering services in Global environment with geographically distributed teams
• Must have experience is working with IT product vendors and partners as well as IT invoicing
• Maintain knowledge of technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Strong English language skills required
• IT in a FDA, SOX regulated environment is required.

Leadership & Sell the Vision: The job holder must be seen as a credible business partner by peers and the ITLT (IT Leadership Team). Strong leadership will be required to perform effectively as a global shared service. Passionately selling an organizational strategy; creating a clear view of the future state by helping others understand and feel how things will be different when the future vision is achieved.

• Team Leadership. Using influence in executing game plans to get agreement with objectives. Encourages and facilitates cooperation and results-orientation. Fosters an environment of collaboration. Inspires, motivates, and guides team members. Foster commitment, team spirit, pride, and trust.
• Results Oriented. Sets and accomplishes challenging goals. Defines standards in terms of doing what is appropriate and doing it well. Competes resourcefully and takes calculated risks to achieve results.
• Building Strategic Working Relationships. Builds both formal and informal professional networks. Maintains and extends networks within, across and external to the organizational boundaries. Obtains and shares information, ideas and problems. Solicits advice, support, championship, sponsorship and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.
• Problem Analysis & Innovation. Forming an opinion or making a decision through careful testing of assumptions and facts; taking action that is consistent with available facts, constraints, and probable consequences. Using new ways of thinking about situations, problems and opportunities to seek out innovative solutions and championing continuous improvement in all aspects of the business.
• Influence & Gaining Commitment. Using influence in developing and executing game plans to get agreement with objectives. Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
• Customer Focus. Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Knowledge of the external environment in which the Company's business is conducted. Includes ability to offer a broad perspective that extends beyond a particular functional discipline (e.g., marketing, finance) and draw upon knowledge that comes from frequent interaction with different departments, employees and sources and constituencies outside of the Company.
• Planning and Organizing. Establishing courses of action for self and others to ensure work is completed efficiently.

• Must be proficient with the use of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint, MS Project, Visio, Skype). Experience with SAP and Tangoe is preferred

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Natasa Jankovic at

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

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Reference number US_EN_99_022862_11973901