Japanese speaking Customer Service Representative

  • Location
    Detroit, Michigan
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 20 - $ 22 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently recruiting for a Japanese speaking Customer Service Representative for a large financial institution.  The Customer Service Representative will manage the retail aspects of international banking including sales of bank products to expatriate customers including depository accounts, credit extension through credit cards, car loans and mortgage loans, account transactions, international wire.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Identifies opportunities and develops strategies to market retail banking products and services to expatriates.
  • Responsible for retaining and attracting new customers throughout the Bancorp by selling and marketing all retail products.
  • Opens accounts, communicate customs and practices of the U.S. Banking industry to international clients, develops explanatory literature in foreign languages, publishes a newsletter targeted to international clients.
  • Communicates professionally with customers and other bank employees to resolve account questions, issues or problems.
  • Responds to international transaction requests for individuals including expatriate loans and accounts and individual international currency or wire requests.
  • Pursues process improvements internally and with clients.
  • Promotes foreign exchange to expatriates.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • English and Japanese fluency IS REQUIRED.
  • Having the ability to speak, read, write and use computer software in Japanese on a professional level (not entry level interpreting) required.
  • Banking experience preferred.
  • Ability to properly read and write well enough to type, edit, and proof general business correspondence and prepare reports; attention to details; strong sales ability; strong interpersonal skills; ability to prioritize multiple tasks, experience with Word and Excel required.
  • Must be able to work efficiently in a fast-paced environment.

If you speak Japanese and English both fluently, please apply now with a current resume and call Jamie at 616.432.6220.



  • Apply with Adecco

Reference number US_EN_99_028177_11845517