Laboratory Services Associate Supervisor

We are currently hiring a Laboratory Services Assistants Supervisor for one of my clients in the Dallas, TX area. If you are in the market and this opportunity interest you please feel free to reach out and lets have a conversation, I'm here to work for you.

Experience:

Work with the Sales Team to build, motivate and manage LSAs and LCSAs in the region/territory
Recommend and execute hiring of LSAs/LCSAs through coordinating with Sales Representatives
Provide regular updates to LSA Program Manager, Manager, LSA Field Sales and Sales Leadership on issues and opportunties for the LSA Program
Provide mentoring to individuals on the team to help them achieve their professional development and career objectives
Collaborate with the Sales Team to identify opportunities to improve LSA retention
Hold the team accountable for performance and conduct regular performance reviews
Partner with LSA Program Manager, Compliance, and Sales Team to ensure ongoing review of LSA program , i.e., LSA adherence to compliance policies and procedures, track location and level of service of LSA’s, sound hiring decisions, training/retraining of LSAs, resolution of performance issues, etc.
Maintain compliance documentation and conduct quarterly audits to ensure consistency and adherence to compliance regulations.
Ensure timely and appropriate actions be taken, i.e., coaching, written warnings, performance plans or termination to address LSA compliance violations, inappropriate behavior or failure to meet performance expectations; close partnership with Compliance, HR Business Partner and Sales Leadership
Communicate via email and other mediums all reminders to their employees i.e., missing information reminders, new PGT device and important considerations, etc.
Help create and administer recognition processes to ensure reinforcement of positive LSA behavior (low section A, missing info, being on time, etc.)
Ensure effective tracking and maintenance of LSA supplies and equipment
Work with Human Resources on LSA resignations and separations


Required Skills

Bachelor's degree in Business Administration or related field preferred
1 or more years of experience in managing a team of 5+ people
1 or more years of experience working in Healthcare, Customer Service or Sales
Experience with training others, coaching direct reports, and conducting job performance reviews
Demonstrated ability to build and retain a high performing team
Proficient in MS Office (Word/Excel/Outlook)
Uncompromising ethics and integrity
Self-starter who works effectively independently as well as in a team environment
Strong interpersonal skills
Ability to work under pressure and in a fast-paced environment
Able to maintain a home office
Flexible to travel 40% or more

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Reference number US_EN_2_108175_334198