Lead Field Technician Driver

Lead Field Technician

The Lead Field Technician (LFT) is responsible for optimizing e-bike availability in the field. The primary goal of the LFT is to ensure the maximum availability of ebikes to  users. The LFT is responsible managing the in-flow and outflow of bikes as they cycle through charging and safety inspection protocols. The LFT owns driver dispatch and is responsible for minimizing dead bike downtime by effectively managing all field operations during their shift.  Additionally, the LFT is responsible for understanding various bike states and dispatching field technicians to address all issues that arise in the field. The LFT reports to the Field Operations Manager (FOM).

Responsibilities

Supervise recharging and safety inspection operations

Dispatch vans to distribute and collect bicycles

Communicate with customer service and respond to incidents

Recover stolen bikes

Operate, load, and unload a large van to help move bikes around JUMP’s service area

Maintain a safe and efficient work environment by following safe work practices and procedures

Perform routine inspection and redistribution of bicycles

Document damage to  vans and equipment

Perform routine bicycle maintenance, cleaning, and minor repairs as necessary

Identify, document, and recover bikes requiring in-shop repair

Log maintenance activity in software through wireless tablet

Engage with and respond to customers in the field

 

Key Performance Indicators

Bicycle Availability

Bicycles collected per shift

Bicycles deployed per shift

Productivity of FT1 and FT2

Communication with FOM and HM

Stolen bikes recovered

Minimize Van Damage

Customer Incident response time
“Equal Opportunity Employer Minorities/Women/Veterans/Disabled.”

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Reference number US_EN_99_015682_428233