Lead Representative, Customer Service - Individual Contributor


Adecco is currently assisting a local client in their search to fill a Call Center Agent job in Portage, MI! Apply now if you meet the qualifications listed below!

Title:                       Call Center Agent 

Location:               Portage, MI

Type:                      1-year contract

Pay:                         $14/hr

Shift/Hours:          8A – 5P

Responsibilities for this Call Center Agent job include, but are not limited to:

  • Handle inbound calls from customers or technicians 24/7/365 with minimal assistance
  • Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call
  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations
  • Handle follow up and escalation of service calls when applicable
  • During non business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application and escalating when necessary

Qualifications for this Call Center Agent job:

  • Exceptional customer service skills, telephone and communication skills, and the ability to work in a high call volume environment
  • Willing to work flexible hours, and overtime as needed
  • Intermediate PC skills required (Microsoft Word/Outlook/etc), and the ability to type a minimum of 40 WPM
  • Ability to work in a team environment, follow procedures, adapt to change, and desire for continuous learning through cross training
  • Exemplary attendance is required
  • Other duties as assigned by the supervisor
  • High School diploma required bachelor’s degree preferred

Why work for Adecco?

  • Weekly pay
  • 40(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits


IMPORTANT: This Call Center Agent job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office To be considered for this position, you must use the “Apply with Adecco” button to submit your resume


The Adecco Group is a global leader in HR services  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world  We offer employment opportunities at any stage in your professional career  Contact us today to discuss available contract and direct hire positions  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 40(k), Insurance Benefit Plans


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment

  • Apply with Adecco

Reference number US_EN_99_022862_1206766