Lease End Services

  • Location
    Owings Mills, Maryland
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their seeking to fill an exciting Contract, Lease End Services role in Owings Mills, MD. Apply now if you meet the qualifications listed below!

Duration: 6 months

Job Description - must have strong phone based experience

Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service
Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions
Retrieving payment history from the system and clearly communicate account status to the customer
Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service
Utilizing approved methods/procedures to make customer contact
Utilizing all collections tools available to maximize collections efforts
Documenting all activities in a clear and concise manner
Being knowledgeable and complying with all security and compliance procedures
Effectively manage all inbound and outbound calls in an attempt to resolve customer's outstanding debt, issues and concerns
This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience


Experience with financial transactions HIGHLY preferred
Must be able to work any time between 8am - 8pm
Intermediate Excel Experience REQUIRED
Professional demeanor
Strong written and verbal communication required
Ability to work independently
Attention to detail – A must. Will be handling high volume of auto finance contracts and vehicle information
Ability to thrive in a compliance-based environment
Ability to multitask and be flexible with a high volume of workloads
Experience in an administrative, reporting or high volume production environment
Financial, Banking, Contracts experience is highly preferred

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski,, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_401259