Leave of Absence Call Center Representative

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Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Contract, Leave of Absence Call Center Representative job for our client located in Lincoln, RI.  See the job description below and apply immediately if interested!
 
Duration: 1 month
Pay Rate: $18.00 per hour
Shift: 10:00 a.m. to 6:30 p.m. Monday through Friday
 
Accountable for the delivery of outstanding Customer Service through a strong commitment to customer needs with a demonstrated commitment to adhering to service levels, first call resolution and overall customer satisfaction. This position requires the timely and efficient response to employee inquiries concerning leave of absence administration. Responsible for using myLeave as well as the HR systems and predefined business processes to process leaves in accordance with the Family and Medical Leave Act (FMLA), state and company leave policies. This position is for a shift from 10:00 a.m. to 6:30 p.m. Monday through Friday
 
 

Company leave administration in accordance with all applicable federal, state and company leave policies. Communicating to employees, HR team members as wMeet leave of absence call center service levels: First Call Resolution – 85% Service Level – 85% Average Handle Time – 5 Minutes 20 Seconds Average After Call Work – 25 Seconds Quality Assurance 85% Schedule Adherence 94% Respond to leave of absence inquiries while adhering to service levels and providing a Center of Excellence. Document inquiries, requests and escalate Tier 2 inquiries using a call center case management tool. Utilize the myLeave Absence Management platform to initiate and respond to leave of absence requests. Monitor and complete daily myLeave Task List using predefined business processes to complete tasks and “to do” lists timely, accurately and within compliance based on federal and state regulations. Timely and accurate FMLA, Staell as managers/supervisors and other key stakeholders either verbally and/or in writing. Timely and accurate preparation of the applicable letters and communications including enclosures to maintain compliance. Researching questions related to leave administration. Contacting employee and/or supervisor with resolution within service level agreement. Timely case resolution (research and call back) for calls escalated to Tier 2. Process return from leave (RFL) change forms timely and accurately to ensure employee’s status is updated and payroll is processed
 
This position requires 1-2 years of call center experience. Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing. Excellent communication skills, including a strong command of the English language and the ability to clearly articulate leave of absence details over the telephone. Ability to function in a high volume, production oriented, time sensitive environment. Ability to work with a high degree of accuracy and attention to detail. Demonstrated ability to multi-task while consistently meeting deadlines. Excellent written, verbal and listening skills to reflect a friendly, positive disposition.
 
 
High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred

 
HOW TO APPLY:
Candidates interested in this position should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application.  If you have any questions, you can contact Laurie Czechowski by email at laurie.czechowski@adeccona.com .
 
Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered.
 
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_379819