Level 1 Help Desk Support-EXP 8355984

  • Location
    Salem, Oregon
  • Job type
    Contract/Temporary
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently assisting a client in their search to fill a Level 1 Help Desk Support role located in Salem, OR!  If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

 

POSITION: Level 1 Help Desk Support

LOCATION: Salem, OR

DURATION: 6 months (Contract)

PAY RATE: $13.00

HOURS: Flexible between 5AM  - 7PM **40 hrs PLUS overtime potential**

 

Essential Functions/Responsibilities:

The Level 1 Help Desk Support will be responsible for:  Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues. • Provide technical and billing support via telephone, email and/or chat to end users and administrators of Onity commercial and/or hospitality products and systems in a timely and effective manner, while projecting a courteous and professional image. • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. • Order replacement products and track shipment of those products. Maintain and update customer records. Place follow-up calls to ensure customer satisfaction. • Handle technical support and billing issues as required. • Meet call handling volume and productivity goals in an inbound call center environment.

 

 

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 

 

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

 

Recruiter: Symone Fields

Email: symone.fields@adeccona.com

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 



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Reference number US_EN_99_028082_11931521