Line Manager/ Project Management

Adecco is currently assisting a local client in their search to fill an exciting role in Shippensburg, PA 17257.
Apply now if you meet the qualifications listed below!

POSITION: Line Manager Project Management

LOCATION: Shippensburg, PA 17257
DURATION: 12 months

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.**

Summary
This position is responsible for Technical Support flow / interface, support TS process, responsible for ACD case management, case creation and management, support the Field Technical Support Specialist, driving effective and efficient technical problem resolution.

Job Content:

Basic machine competence across all products.
Technical support process (ACD created or internally created).
Phone call logging/case creation.
Understanding of Technical support and Project Managment process.

Main Tasks/ Responsibilities / Authorities:

ActiveCare Direct (active machine montoring) for telecase monitoring and handling and case resolution analysis.
Provide technical service support to the dealer network providing telematics, fleet management reportign
Quickly escalate cases and issues within the established process.
Provide technical service support to other business areas
Assist parts technical support and field support teams in solving technical product problems.
Maintain file maker (every call and ActiveCare Direct case).
Other duties assigned as required.
Measured by monthly KPIs as outlined and driven by the Uptime Support Manager.
Dealers and their aftermarket organization.

QUALIFICATIONS

Must be proficient in use of personal computer, including skills in the following software programs: Excel, Word, PowerPoint, Access and Outlook.
College or technical degree as applies to the construction equipment or relevant industry.
Basic understanding of the construction or other relevant industry.
Analytical skills: able to work with data and elaborate relevant information by means of reporting and dashboards.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Angela Painter, 631-844-7037, angela.painter@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_406141