Logistics Customer Service Manager

  • Location
    Baton Rouge, Louisiana
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 13 - $ 13.5 / Hour


Adecco is seeking a Logistics customer service manager who will manage a team of 4 Logistics Service Representatives and report to the operations manager for a very busy logistics company. This is a temp-permanent position in the Baton Rouge, LA area.


- High School Graduate or General Education Degree (GED) required. Some college preferred.
- 2 or more years of customer service experience preferred.
- 2 or more years of managing a team within the logistics or transportation environment.
- Experience working in a logistics, transportation, or distribution environment, preferred.
- Advanced skills with Microsoft office applications and Warehouse Management Systems.
- Strong communication skills, detail oriented, customer focused, quick learner, and ability to problem solve and work well under pressure.
- Ability to perform in a deadline-driven environment with rapidly changing priorities
- Ability to handle high volumes of inbound and outbound email


- Must have experience working within SAP
- Must have experience with logistics and freight forwarding
- Must be able to read, write and speak the English language
- Ability to perform all basic math calculations (add, subtract, multiply, divide).
- Ability to define problems, collect data, establish facts, and draw valid conclusions. .
- Ability to perform physical activities that require lifting, walking, and stooping. Lift and carry up to 25 lbs.
- Able to work in a moderate noise environment (Office with printers, phones and light traffic). Ability to handle up to 85 decibels of noise while working in the Warehouses due to heavy machinery and rolling equipment, all according to OSHA permissible exposure limit
- Close vision (clear vision at 20” or less), Color vision (Identify and distinguish colors), and Peripheral vision (ability to observe an area while eyes are fixed on a given point.)
- Work other than normal scheduled hours, which may include evenings, weekends and/or holidays. According to the needs of the business.


- Managing a team of service representatives
- Communicating across departments to ensure product is on time for delivery
- Filing completed files and helping to maintain the archived files.
- Perform invoicing by following tariffs and conditions determined in the rate agreements.
- Maintain a high level of professional relationship with your assigned customers.
- High standard of quality on data entry and customer orders creation.
- Processing of orders received by fax, e-mail, computer, or phone
- Check and maintain inventory for availability and prepare a bill of lading for shipment.
- Enter and process inbound and outbound orders.
- Processing and planning packaging orders.
- Efficient communication between third parties such as freight forwarders and carriers to ensure cut offs are meet in a timely manner.
- Perform monthly inventory reconciliation, investigate, and solve product discrepancies.

Training for this position will be at the Baton Rouge facility with the possibility of travel to the Houston, TX area.

Adecco offers benefits including medical, dental, vision, 401K, holiday pay. To apply for this position, click directly on this job posting or visit our website at www.AdeccoUSA.com. Please make sure to include your resume.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_020131_11530678