Logistics/Operations Support Administrator

  • Location
    Englewood Cliffs, New Jersey
  • Job type
    Contract/Temp to Hire
  • Category
    Creative & Marketing - Brand / Product Management

Adecco is assisting a local premier client in a search for Logistics Operations Support Adm in Englewood Cliffs NJ



POSITION:      Freezer Cabinet Product Operations Support Administrator

LOCATION:     Englewood Cliffs NJ

HOURS:           Monday to Friday 9:00 am to 5:00 pm

DURATION:     6 months W2 contract

PAY RATE:      $24.00 per hour




Support and manage inbound customer service support to the Out-of-Home Ice Cream Sales Division and freezer cabinet management market for DSD network. Provide problem solving resolution for customer, distributor and OOH field personnel pertaining to cabinets, product deliveries and field service issues.


Main Job Tasks and Responsibilities:

  • Support 6 regional business managers directly and OOH Key Account and National Account managers indirectly
  • Manage regional cabinet inventory including; orders, moves, pickups, deliveries and spare parts and service repairs
  • Process new OOH business leads that originate through the call center
  • Address customer inquiries both telephonically and by email to manage and resolve customer/distributor complaints
  • Prioritize and provide customers/distributors with product/ service information in timely manner and escalate unresolved issues to line manager based on level of severity
  • Enter new customer information into Freezer Asset Management System (FMS) system
  • Execute monthly distributor cabinet inventory reconciliation activities
  • Document all call information according to standard operating procedures
  • Complete call and shipping logs and produce call reports on a daily basis


Requirements to Succeed:


  • 4-year College degree REQUIRED!
  • Proficient in and MS Word, Excel (pivot tables, V-look-ups)and Outlook with good data entry and typing skills
  • Previous inventory asset management experience preferred but not required
  • Ability to speak Spanish a plus!!
  • Excellent Customer Service as well as Communication skills across all levels
  • Knowledge of customer service environment, principles and practices, call center telephony and technology a plus



**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.


***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to: patricia.landay@adeccona.com and send an updated resume/CV or call 631-844-2898.


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k), Insurance Benefit Plans.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_99_028082_11910684