Loss Drafts Specialist

  • Location
    Duluth, Georgia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Contract, Customer Service Representative - Loss Draft Specialist role in Duluth, GA. Apply now if you meet the qualifications listed below!

Loss Draft Specialist – Duluth, GA
5 months
Monday – Friday 9am – 6pm (overtime, and Saturday work may be needed)

The Loss Draft Specialists perform an important role in helping guide the customer/claimant through the claims process and helping them get their lives back in order following a property damage or loss. They are responsible for accurately processing documents related to property damage claims including ordering and reviewing inspection reports of damage and resolving any issues. This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process. The Loss Draft Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality of customer interactions. Successful Loss Draft Specialists enjoy working in a fast-paced environment, have empathy for our customers, and have an ability to prioritize and complete tasks in a timely manner.

Our volume of work may increase on occasion, especially during natural disasters, and therefore there will be times when overtime may be required


Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, mortgage companies, etc. to handle property damage claim requirements

Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner

Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures

Ensure that internal and external standards are met on a consistent basis

Efficiently and accurately enter information into company proprietary systems

Build and maintain effective internal and external working relationships to meet client requirements and service level agreements

Request information and/or provide updates as needed

Handle other duties and projects as requested based on business needs

Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate

Basic Qualifications Required Experience, Skills, and Knowledge:

High School diploma or GED

Proven customer service skills and ability to work in an environment focused on quality and accuracy

Strong problem-solving skills and ability make appropriate decisions based on standard procedures and information provided

Good oral and written communication skills and professional telephone etiquette

Good organizational skills and the ability to manage multiple tasks and meet deadlines

Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint

Preferred Qualifications Required Experience, Skills, and Knowledge:

Minimum of one-year experience in insurance, banking, finance, mortgage servicing, or related experience or education

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at malisa.castillo@adeccona.com. (631) 844-7986

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_400248