LPN/RN Case Manager - Call Center

New

A LPN/RN Case Manager position is now available through Adecco Medical & Science. This is a full time, contract position starting ASAP and going for approx. 3-4 months. It could get extended based on business needs. Hours will be 8am-5pm Monday through Friday. This is a Call Center Position which requires an active LPN license or RN License. The ideal candidate must be reliable and have case management experience in utilization, and disengaged membership.

Job responsibilities:

Make outbound calls to schedule patients for health screening events throughout our Florida and Texas Markets.
Document call outcome on Social Care and Microsoft excel, or the member's electronic Medical chart.
Maintain a minimum daily call count of 80 calls per day and 30% conversion rate.
Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
Verify and update patient information in the clinical information system.
Contact patients to remind of appointments.
Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services.
Contact patients to communicate special outbound call campaign messaging.


Qualifications:

LPN or RN license in FL
3+ years as an active LPN or Registered Nurse in an acute care facility or hospital is preferred.
Proficient in excel is a must.
Experience with geriatric population.
Problem solving skills.

If you are interested in this job opportunity, then please click APPLY NOW. For other opportunities available at Adecco Medical and Science go to www.adeccousa.com.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records


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Reference number US_EN_2_101084_335624