LPN's or RN's - Case Management/Utilization Review - Tampa, FL

**** Call Center Position which requires an active LPN license or RN License, that is reliable and has Case Management experience in Utilization, and disengaged membership. With at least 3+ years as an active LPN or Registered Nurse in an acute care facility or hospital is preferred. ****

REQUIREMENTS:
- LPN or RN
- 3 years of current experience.
- Case Management experience, within Utilization.
- Acute/Hospital experience.
- Proficient in excel is a must.
- Experience with geriatric population.
- Problem solving skills.
- Ability to work independently.
- Any prior call center experience.

Job Responsibilities:
- Make outbound calls to schedule patients for health screening events throughout our Florida and Texas Markets.
- Document call outcome on Social Care and Microsoft excel, or the member's electronic Medical chart.
- Maintain a minimum daily call count of 80 calls per day and 30% conversion rate.
- Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
- Verify and update patient information in the clinical information system.
- Contact patients to remind of appointments.
- Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services.
- Contact patients to communicate special outbound call campaign messaging.

Shift: Monday-Friday 8AM-5PM, but unsure of training schedule at this time.

Contract Length: December 2, 2019 to March 6, 2020.

If you are interested in this position, please click APPLY NOW. If you have questions or would like additional information, please apply and we can discuss any questions you may have at that time. While applying, please upload a .DOC or .DOCX formatted resume for our review.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

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Reference number US_EN_2_106405_334245