Manager of Inbound Sales

Adecco is assisting a local client in their search for qualified, motivated managerial candidates. This is a direct hire opportunity, please e-mail resumes to: Mackenzie.collins@adeccona.com

MAJOR DUTIES AND RESPONSIBILITIES:

-Actively and consistently support all efforts to simplify and enhance the customer experience

-Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

-Motivate a team of individuals to meet or exceed established sales targets.

-Develop new sales strategies within the call center to maximize opportunities.

-Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

-Daily monitoring of activities to ensure quality standards are met or exceeded.

-Daily monitoring of individual and team sales performance.

-Establish and maintain interdepartmental relationships to ensure alignment on all initiatives.

-Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

-Handle all customer complaints and escalations as required.

-Perform other duties as required by management.

REQUIRED QUALIFICATIONS:

-Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
-Ability to handle multiple projects and tasks
-Ability to make decisions and solve problems while working under pressure
-Ability to prioritize and organize effectively
-Ability to show judgment and initiative and to accomplish job duties
-Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)
-Ability to work with others to resolve problems, handle requests or situations
-Ability to work seated for prolonged periods of time

EDUCATION:

Bachelor’s Degree or equivalent work experience required

Related Work Experience Number of Years
Call Center Management Experience 5+
Call Center Sales Manager experience 1

WORKING CONDITIONS
Office environment
Hours may vary. Five-day workweek must include one weekend day.

Adecco is an equal opportunity employer: women/veterans/disabled encouraged to apply! Please visit www.adeccousa.com to apply!

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Reference number US_EN_99_020089_12022013