Marketing Help Desk Representative

Adecco is assisting an organization in their search for an organized Marketing Help Desk Representative. This is a temp-to-hire position located in Downtown Duluth, MN. This Representative maintains efficient and effective communication with the subscriber base by handling both inbound and outbound phone calls and email correspondence. Team members continually educate customers regarding compliance processes, troubleshooting techniques, marketing solutions, and how to leverage the digital tools provided. Do you meet the qualifications listed below? Apply Now!




Responsibilities of a Marketing Help Desk Representative:


  • -Call Handling - Inbound calls - High call volume (50-100 calls per day)

  • -Outbound calls - Product support and customer education

  • -Efficiently log call notes

  • -Accurately process inbound and outbound email communications

  • -Integrate into the call queue shift rotation schedule

  • -Customer Relationship Management - Maintain client relationships focused on customer satisfaction and retention

  • -Educate clients on product and program enhancements

  • -Maintain and track communication with clients

  • -Facilitate information flow to all relevant parties

  • -Flexibility in work schedule is a necessity

  • -Complete additional projects as assigned

  • -Customer Education - Ongoing product support

  • -Editor/tool knowledge base to support 1-2 enterprise clients

  • -Participate in educational webinars

  • -Guide customers through Corporate Client Intranets, policies and procedures

  • -Troubleshooting/Case Management - Research previous and current account activity to resolve issues or answer questions

  • -Entering issues for Development to further investigate

  • -Close case and follow up with customer on resolution



  • Required Qualifications:


  • -Functional/technical skills

  • -Attention to detail under tight deadlines

  • -Strong written and verbal communication skills

  • -Proven Microsoft Word and Excel skills

  • -Comfort with online marketing solutions



  • Preferred Qualifications:


  • -Bachelor's degree or equivalent experience preferred

  • -A minimum of two years of customer service experience



  • Job Requirements:


  • -Ability to sit for long periods of time

  • -Ability to maintain professional verbal conversations under high call volume

  • -Ability to enter data while maintaining customer communication

  • -Available to work between the hours of operation



  • Compensation is $16 per hour. Hours are Full Time (40 hours per week) between the hours of operation, 7:00 AM and 7:00 PM, shifts will vary.


    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


    Click on Apply Now to be considered for this Marketing Help Desk Representative job in Downtown Duluth, MN or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


     

    • Apply with Adecco

    Reference number US_EN_99_020956_585057