Assist with all Master Data audits as needed
Assist in creating and maintaining Standard Operating Procedures (SOP) and supporting documents to initiate procedures for all ECC requirements
Document and communicate business process changes to stakeholders and vendors
Recommend, investigate, design and implement new procedural solutions to improve any operational areas of focus
Assist in cross functional projects including integrations, acquisitions and business transformation projects for both direct and indirect customers
Participate in meetings with ZIT to review pending enhancements to the customer master tools Coordinate testing with ZIT for SAP enhancements, user acceptance testing for fixes, and data validation for mass uploads
Demonstrate leader behaviors and act as a team player in support of all operational responsibilities

Associates or Bachelor degree preferred. High School diploma required
Minimum of 2 years Veterinary Customer Service experience preferred
10:30 AM to 7:00 PM EST shift specifically; ability to work other shifts (earlier/later) as needed
Knowledge and experience with SAP order to cash system functionality
Audit support experience, SAP technical expertise, intermediate/advanced Excel and Word
Analytical and organizational skills, along with attention to detail and a high degree of accuracy
Time management skills, innovative skills, ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.
Verbal and written communication and problem-solving skills
Microsoft Outlook, and Internet Explorer applications experience

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Reference number US_EN_99_025355_348754