Medical Intake Coordinator, Intermediate

  • Location
    Eden Prairie , Minnesota
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill a Medical Intake Coordinator, Intermediate position in Eden Prairie, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***

This position is to support the increased call volume and Certificate of Coverage changes. This position is frontline role answering member and provider calls for Medica members.

Hours are 8AM to 5PM, Monday thru Friday.

Position Description: The Intake Coordinator for Medica Behavioral Health is in a call center environment that reports directly to the Intake Manager.

Will be responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

Answer and respond to incoming calls from members and providers
Utilize multiple systems to attempt to resolve the issue on the call
Route issues unable to be resolved to the appropriate team for resolution
Respond to customers in a polite and courteous manner, projecting patience, empathy, caring, and sincerity in voice tone and words
Establish rapport over the phone quickly, and remain positive and upbeat
Outstanding attendance record is critical, punctual adherence to scheduled work start times, breaks, and lunches
Consistently meet established productivity, schedule adherence, and quality standards
Utilize any 'down' time for completing administrative tasks
Demonstrate strong data entry skills and proficiency use of a PC


Data entry/typing 50 WPM is required
High School or Equivalent (BA preferred)
Mental health education/experience desired.
Ability to work Monday-Friday 8:00-5:00
Professional demeanor required
Basic tasks are completed without review by others
Supervision/guidance is required for higher level tasks
Apply knowledge/skills to a range of moderately complex activities
1-2 years of call center customer service is strongly preferred
1 year of experience handling escalated issues is strongly preferred
Microsoft Word, Windows and Outlook are strongly preferred
Previous experience working in the Medical or Insurance Field is desired

This is a 4+ month contract opportunity with possibility of extension and full-time conversion.

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kevin Ziegler at

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_398142