MN CS Customer Service Rep Senior UHGJP00051140

Adecco is currently assisting a local client in their search to fill an exciting Sr. Call Center Rep role in Eden Prairie, MN!  Apply now if you meet the qualifications listed below!
 
Contract Length: 6 months (contract to hire)
Pay Rate: $17/hour
Location: Eden Prairie, MN
Schedule: Shift is sometime between 7 am - 7pm
 
 

 
What are the top responsibilities for this position? 
• 
Answer in-coming calls from the Provider Inquiry Line and the Fraud Hotline 
• Incoming calls can be from members and / or Providers questioning claim status, review status, appeal status and / or reporting of fraud 
• Logging of all in-coming calls in a Call Tracking Documentation System 
• Maintains accuracy standards of 97% or greater 
• Maintains adherence standards of 95% or greater 
• Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance 
• Works independently and as part of a team 

Must have qualifications/experience: 
High School Diploma / GED (or higher) 
2+ years of experience within the Healthcare, Claims, or Insurance industries 
2+ years of Customer Service / Call Center experience 
Moderate proficiency with Microsoft Excel (data entry, reporting, data analysis) 


What skills/attributes are nice to have, and will set a candidate apart? 
• 2+ years of experience within the Healthcare, Claims, or Insurance industries 
• 2+ years of Customer Service / Call Center experience 
• Moderate proficiency with Microsoft Excel (data entry, reporting, data analysis) 
• Available to work an 8-hour shift between 7:00 am - 7:00 pm Monday through Friday 
• Bachelor's Degree (or higher) 
• Knowledge of Medical Terminology 

What soft skills will an ideal candidate possess? 
• Strong oral communication skills, listening abilities, and problem solving capabilities 
• Ability to maintain a pleasant, courteous and helpful demeanor at all times 
• Ability to process and route calls in a timely manner 
• Strong multi-tasking, organizational and time management skills 


Shift Start/End Time: Available to work an 8-hour shift between 7:00 am - 7:00 pm Monday through Friday
 
   
 
   
   
   
   
 
 
How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.
 
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
 
If you have any questions surrounding the application process, please feel free to reach out to: Julie Bruce at julie.bruce@adeccona.com.
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
 
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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