MN/Associate Client Support Rep/JR992781

  • Location
    Duluth, Minnesota
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Job Description the Associate Client Support Representative maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques and how to leverage the digital tools we provide. Call Handling Inbound Calls You will be responsible for High call volume (50-100 calls per day) Outbound calls -- Product support and customer education Log call notes in CRM and JIRA Customer


Relationship Management Maintain client relationships focused on customer satisfaction and retention Educate clients on product and program enhancements Maintain and track communication with clients Facilitate information flow to all relevant parties Flexibility in work schedule is a necessity


Complete additional projects as assigned Customer Education Ongoing product support Editor/tool knowledge base and support Guide customers through Corporate Client Intranets, policies and procedures Troubleshooting/Case Management Researching previous and current account activity to resolve issues or answer questions Entering issues for Development to further investigate Close case and follow up with customer on resolution. This is a Fulltime Monday – Friday Compensation is $16 per hour. Hours of operation are between 8:00 AM and 8:00 PM, shifts vary.

 This is a temporary contract expected to last 90 days-6 months with potential for permanent hire.

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Reference number US_EN_99_028082_11709119