Mortgage Collections

  • Location
    Cincinnati , Ohio
  • Salary
  • Job type
    Contract/Temp to Hire

GENERAL FUNCTION: Under direct supervision, collects and documents late stage delinquent accounts in accordance with departmental, investor, and legal guidelines; ensuring attainment of company goals. Collects on multiple products utilizing multiple systems. Position has direct impact to bank losses in excess of 100MM per year.

* Contact delinquent customers to obtain payment commitments designed to resolve delinquency.
* Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc.
* Identify, evaluate, and resolve reasons for delinquency.
* Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary; to support the collection efforts.
* Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.
* Record all collection efforts via the collection system insuring that all accounts are noted accurately.
* Execute department strategy plan to collect delinquent accounts.
* Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.
* Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
* Review daily reports to identify job performance month to date and task completion.
* Insures completion of all projects and/or additional assignments assigned to them.

* High school diploma or equivalent.
* Minimum one-year customer service or collection experience required.
* Strong oral and written communication skills.
* Sales focus ¿ ability to effectively negotiate.
* Attention to detail.
* Basic mathematical and analytical skills.
* Strong computer aptitude.

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Reference number US_EN_1_020077_11626093