Mortgage Lending Loan Servicing Cash Operations Analyst

  • Location
    Greenville , South Carolina
  • Salary
  • Category
    Office, Clerical & Administrative - Clerical
  • Job type

Primary Purpose:

Use working knowledge of the flow of funds through Mortgage Serving Platform (MSP) to assess and process corrective entries and act as an informational resource to internal and external clients. Review documents subject to regulatory guidelines. Perform payoff analyses and application.

Essential Duties and Responsibilities:

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Knowledge of the Mortgage Lending (ML) Servicing Cash Operations process area; identify business process/system improvements that streamline operations.
2. Support day-to-day operational reporting and processing needs of ML Servicing Cash Operations by processing loan level and investor level transactions, resolving complex issues and exceptions, and monitoring the changing regulatory, compliance and corporate environment.
3. Monitor process risks, controls and workflows for accurate data entry, implementation of procedures, team workflow volumes, backlogs, and appropriate adherence to investor and regulatory guidelines for Cash Operations.
4. Negotiate with title, companies and attorneys as applicable for collection of short payoff amounts.
5. Provide loan level review, research and analysis for exceptions, payoffs, and governance guidelines, such as regulations and policies.
6. Prepare, scan and validate documents for image repository according to department procedures.
7. Perform analysis and research on correspondence, loans and checks across multiple enterprise systems, including MSP.
8. Assess existing policies and procedures and make recommendations for process improvements.
9. Complete adjustments for payments, Automated Clearing House (ACH), transaction reversals, collections, taxes, unpaid principal balance (UPB), wires, corporate advances, insurance and loan modifications.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Accounting, Finance, Mathematics, or Economics, or equivalent education and related training
2. Excellent decision-making and verbal communication skills
3. Ability to synthesize complex data and deliver findings in a simple and easy to read format
4. Demonstrated ability to listen, ask questions and comprehend new or complex matters
5. Excellent analytical, planning and organizational skills, and attention to detail
6. Self-starter with ability to manage time wisely and work on multiple projects at a time
7. Flexibility to adapt to frequently changing priorities and projects
8. Capable of interacting with team members and management of all levels
9. Ability to look beyond symptoms to identify causes of problems and potential solutions
10. Ability to work collaboratively and exhibit influence without direct control
11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
12. Ability to travel, occasionally overnight

Desired Skills:

1. Cash management operations experience
2. Knowledge of servicing-related regulations and rules related to Real Estate Settlement Procedures Act (RESPA), Consumer Financial Protection Bureau (CFPB) and Bank Secrecy Act (BSA)/Patriot Act
3. Ability to apply abstract concepts to accounting functions, including funds flow, general ledger (GL) transactions and entries, and entry clearing
4. Working knowledge of MSP (Black Knight servicing system)
5. Accounting training and/or experience
6. Experience with Microsoft Access

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Reference number US_EN_1_020089_11726476