Non Bilingual and Bilingual (Spanish)Customer Service Representative

  • Location
    Louisville, Kentucky
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Non Bilingual and Bilingual (Spanish) Customer Service Representative roles in Louisville, KY! Apply now if you meet the qualifications listed below!


POSITION SUMMARY
This position provides product and service information in reference to product support, answers general questions about the program and the products, and triages incoming calls to appropriate destination. Responsible for documenting required data elements into required fields in a prompt accurate manner based on program design and requirements. Works with internal departments at all levels to ensure smooth customer service operations and satisfactory resolution of customer requests. The Customer Service representatives will receive inbound call from patients, physician offices and pharmaceutical company representatives.

KEY RESPONSIBILITIES

Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution
Secures insurance verification of benefits for drug therapies when required
Reports Adverse Events and Product Complaints when needed
Answers inquiries, processes incoming requests received by fax, mail or e-mail, and provides callers with accurate, current information
Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
Documents customer requests and inquiries in call history database and ensure timely closure of all open issues
Ability to understand the services provided to triage documents and calls to appropriate area for resolution
Ability to complete multiple activities while utilizing excellent customer service skills
Demonstrate ability to communicate clearly in both written and oral communication
Documents adverse events and product complaints into database
Maintains all patient confidentiality
Other duties and responsibilities as assigned by supervisor


ADDITIONAL SKILLS
1+ years customer service experience
Spanish Speaking Call Center Representative

Role: Contract
Title: Bilingual (Spanish) Customer Service Representative
Location: Louisville, KY
Pay: $13.50
Start: 7/5/2018
Shift: M-F 8:00am – 5:00pm
Duration: 3 months


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at lisbeth.vences@adeccona.com. You can also email your most current resume in word format to the email listed.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_404550