The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Connected Drive customers, following program guidelines and call center standards. 

Respond to incoming calls and other messages from BMW CD customers and provide them with accurate answers and guidelines related to the BMW CD program. 

Develop customer relationships that contribute to business objectives and promote customer loyalty 

Research and resolve customer questions and issues to ensure customer satisfaction and retention 

Process tickets using a web-based system to escalate customer issues as needed Qualifications 

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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Reference number US_EN_99_025169_1720059