Office Service Coordinator

  • Location
    Dayton, Ohio
  • Job type
    Direct Hire
  • Category
    Call Center & Customer Service - Customer Service

Adecco Direct Placement is currently recruiting experienced candidates for a Direct Hire Office Service Coordinator job in the southern Dayton area with one of our top clients. The Office Service Coordinator will be responsible for answering inbound calls from customers with service issues and informing, dispatching and following up with both customers and vendors to ensure superior customer service. They will also order repair parts for customers and service jobs. If you have QuickBooks experience and have dealt with scheduling, then APPLY NOW!

Position Responsibilities:
• Process parts orders that come in using QuickBooks.
• Follow parts ordering procedures to get all info from customers needed to get them a quote by filling out a yellow parts order form.
• Find the part by contacting vendor to get price and delivery and a part number if not provided by the customer.
• Create a quote/estimate to send to the customer via phone/email/fax in QuickBooks.
• Process parts orders from the customer and follow up with the customer as the customer expects until their correct part is received.
• Coordinates service to ensure timely resolution for customer.
• Collects warranty information and analyze data to ensure pro-activity of field issues.
• Explains and administers company policies and procedures pertaining to customer service to customers and end users (i.e.: warranty policy, parts credit, returns policy, etc.)
• Communicates effectively with internal customers via email/phone, etc. (Sales, Accounting, Operations, etc.)
• Process billable service calls and installation invoices.
• Collects, manages and processes installation and service report paperwork.
• Acts as the point person for team to manage research and resolve all customer service complaints.
• Track POs and invoices for customer repairs in Quickbooks.

Qualifications:
• Minimum two years working experience with QuickBooks
• Prior experience with industrial parts or supplies is preferred
• High School Diploma required and college degree or coursework preferred

This is a 1st shift position, Monday through Friday. The salary for this position is based on experience and qualifications- 35k to 40k+ annually. This direct hire position includes top level benefits that include:
• Competitive Pay
• 401(k)
• Medical Insurance Options
• Paid Vacation and Holidays

If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume. You may email your resume to our recruiter, Angela Stewart, at angela.stewart@adeccona.com. Please include Office Coordinator on the subject line of any e-mail correspondence. Questions regarding this position can be addressed by emailing or calling 419-222-8395. Thank you in advance for applying, however, only qualified candidates will be contacted.

  • Apply with Adecco

Reference number US_EN_2_020042_135162