Office Support Associate Customer Service

Office Support Associate/ Customer Service Associate

Sterling, VA
Possible temp to hire opportunity!

In this role you will provide positive effective, and efficient coordination with an outstanding level of support and service. Process purchase orders, sample request and resolve any shipping product or any customer service related issues. Effectively developing and maintaining positive business relationships with customers, vendors and companywide employees. Must be perform under supervision basic duties, along with following documented procedures. Strong organizational written and oral communication skills are required.

Job Responsibilities:

Data Entry
Process purchase orders and/or sample request received by email / fax.
Validate customer’s orders for accuracy and clarify with customers as needed.
Perform basic metric conversions, percentages, discounts.
Accurately input orders into company computer system.
Provide order confirmation or product backorder ETA.
Prepare customer orders for shipping by providing warehouse with shipping paperwork and instructions daily.

Customer service / sales calls and emails 
Primary customer’s contact person for assigned accounts.
Confirm receipt of customers purchase orders or/and sample requests.
Support staff /sales representatives – answering inquires and processing sample request.
Operate Multi-line phone system in a fast-paced environment.
Provide order updates and shipping confirmation with tracking details.
Process product return authorizations and occasionally arrange shipping returns.
Provide product knowledge, and technical tile information.
Problem solving, demands in a timely basis while maintaining an elevated level of quality and customer. service

Inventory/Shipping Inquires
Provide current inventory availability or backorder status.
Update customers with newly discontinued items.
Provide LTL / UPS shipping quotes.
Provide price quotations, box counts, weights, for all products.
Check factory inventory for non-stock special-order items.

Other Duties:
Prepare shipped orders for billing.
Mail invoices.
Maintain purchase order /shipped customer files.

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Reference number US_EN_99_026209_439673