Onsite Coordinator

  • Location
    Lawrence, Massachusetts
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 20 - $ 23 / Hour
  • Category
    Call Center & Customer Service

ADMIN/ CLERICAL. ADDITIONAL INFORMATION:Coordinates pickup and delivery activity for local shipments: With District Office and Sales Representative personnel, the MOSC Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled. Proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.
Records & Maintenance: Record daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases. Oversee maintenance and upkeep on the company van to ensure it is serviced regularly and always available for deliveries.
Product Knowledge: Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.
Customer Relations: Communicate effectively and professionally with Office Staff, Sales Representatives and all third party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff. Field customer complaints and communicates them as necessary to OSC staff.
OSC Knowledge: Cross-train with the local warehouse OSC to learn that job and become proficient enough to cover for the warehouse if OSC is absent. Conduct daily meeting with the OSC specialist to plan next day's schedule and route

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Reference number US_EN_99_028082_11898459