Operations Analyst I

Job Description

Title: Operations Analyst I

Position Description: 
As a Merchant Operations Lead, you will support corporate and local retail partners to improve their e-commerce operations and fulfillment performance. This will include data and trend analysis, operational issue identification and resolution, change management, client facing meetings and presentations, and building or designing new tools and processes.

Key Responsibilities
Support world-class e-commerce systems to power fulfillment operations with numerous retail partners of varying sizes and assortment.

Identify and prioritize operational issues pertaining to partner fulfillment performance, while simultaneously working to mitigate major risks.

Partner with internal cross-functional teams to rapidly test, implement and iterate on new processes and systems.

Execute projects in a fast-paced and entrepreneurial environment for continuous merchant performance improvements.

Analyze metrics data, root cause issues, and propose solutions to correct the problems.


Mandatory/Minimum qualifications: Bachelor's degree in a quantitative or business field or equivalent practical experience. 2 - 3 years of experience in fulfillment operations, program management, or as a business analyst. Strong analytical skills with Sheets and/or Excel and creating various reports. Effective communication skills and a proven ability to engage across a broad range of organizational levels and functions.

Desired/Preferred qualifications: 4 - 5 years of experience in fulfillment operations, program management, or as a business analyst. MBA or other graduate degree in a quantitative field. CAPM/PMP or other project management certification. Strong statistical analysis/data science skills. Intermediate/advanced SQL skills. Experience in e-commerce or marketplace operations and/or systems. Proven leadership in ambiguous environments. Exceptional project leadership skills and demonstrated self-direction in high-growth environments.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_025107_539233