Operations Fulfillment Lead

  • Location
    Cambridge, Massachusetts
  • Job type
  • Category
    Warehouse - Warehouse

Operations Fulfillment Lead
Contract length - 1 year (possible extension of another year)
Pay: $30.00-$40.00/hr. (DOE)
Location: Cambridge, MA

Adecco is currently assisting a global technology organization in their search to fill an Operations Fulfillment Lead position. This position requires a self-starter who can build and lead a team; has experience in store retail / distribution center operations, customer service, and/or operations management. We are interested in a person who will help define processes by working in the Store Operator role for a period of time, but then quickly build and analyze data to improve the current process and create new processes as our program grows. The Fulfillment Lead will manage the day-today
operations of a team of store operators, check in with these operations employees and keep the job fun and interesting in creative ways.

Responsibilities for Operations Fulfillment Lead include but are not limited to the following:

● Manages/Trains/Motivates a team of Adecco reps to execute shopping tasks.
● Manages SLA performance through metrics and develops operational improvements to optimize store and store rep efficiency.
● Gathers, reviews, and analyzes large sets of data to identify trends and areas of opportunity.
● Works closely with Store Managers/Employees, client’s Product Management, and Engineering for ongoing product development.
● Work with cross functional team to troubleshoot non-technical account management issues (payments, feeds, policies).
● Creates, updates, and implements SOPs
● Provide feedback to store rep team on performance and growth opportunities
● Hours: 5am-11pm, full-time, covered by multiple shifts, Sunday-Saturday. Weekend and Holidays Required!
● On-call: Store Operators will call this lead and they must be able to resolve issues in real-time with Store Reps.
● On-site: Will drive to stores to visit Merchants and Store Op team
● Other duties as assigned

Operations Fulfillment Lead candidates must meet the following requirements for consideration:

● 2+ years in Fulfillment Center / Distribution Center experience required
● Experience in Operations Management
● Motivated and Creative Thinker
● Excellent Customer Service/ Interpersonal/ Communication Skills (written and oral)
● Bachelor's Degree Required
● Minimum of 2 years in a management position
● Technically savvy - able to use and learn a variety of complex programs and technical platforms
● Able to pass criminal background check, drug test, and MVR check

Operations Fulfillment Lead candidates must possess the following attributes:

● Organized with a high level of attention to detail
● Resourceful; ability to assess situations quickly and identify resolutions
● Proven ability to escalate issues appropriately following company outlined procedures
● Able to understand and utilize the proper communication channels to handle day-to-day issues
● High level of integrity, trust, and reliability
● Able to effectively work in a fast-paced productivity driven environment with a high level of stress

If you're interested in being considered for this opportunity, please apply now or submit your resume for consideration to vicky.winans@adeccona.com

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your profile/resume. For other opportunities available at Adecco go to www.adeccousa.com.

  • Apply with Adecco

Reference number US_EN_2_011897_400837