Operations Lead

  • Location
    Chicago, Illinois
  • Job type
    Contract/Temporary
  • Salary
    $ 30 - $ 40 / Hour
  • Category
    Business Operations and Management - Operations

Job Title: Operations Lead

Estimated Length: 1 year with possibility of extending to two years

Pay: $30/hr. - $40/hr.

Location: Chicago, IL   

                                      

Come join a fast-paced and high-growth operations team with a mission to deliver an amazing customer experience. In the Fulfillment Lead role, you will manage a large, remote team. You will ensure the team processes customer orders accurately and on-time. You will also develop, improve, and implement processes.

 

Operations Fulfillment Lead requires a self-starter who can build and lead a team; is an expert analyzing and managing data, has experience in supply chain,  store retail / distribution center operations, customer service, and/or operations management.  The Fulfillment Lead will manage the day-to-day operations of a team of store operators, check in with these operations employees and keep the job fun and interesting in creative ways.

 

Responsibilities for Operations Lead – Fulfillment Lead include but are not limited to the following:

● Manages/Trains/Motivates a team of Adecco reps to execute shopping tasks.
● Manages SLA performance through metrics and develops operational improvements to optimize store and store rep efficiency.
● Gathers, reviews, and analyzes large sets of data to identify trends and areas of opportunity.
● Works closely with Store Managers/Employees, client’s Product Management, and Engineering for ongoing product development.
● Work with cross functional team to troubleshoot non-technical account management issues (payments, feeds, policies).
● Creates, updates, and implements SOPs
● Provide feedback to store rep team on performance and growth opportunities
● Hours: Full-time, covered by multiple shifts, Sunday-Saturday. Weekend and Holidays Required!
● On-call: Store Operators will call this lead and they must be able to resolve issues in real-time with Store Reps.
● On-site: Will drive to stores to visit Merchants and Store Op team
● Other duties as assigned

 

Operations Lead – Fulfillment Lead candidates must meet the following requirements for consideration:

● Experience in Operations Management/Supply Chain
● Motivated and Creative Thinker 

● Excellent Customer Service/ Interpersonal/ Communication Skills (written and oral)

● Bachelor's Degree Required, Engineering and/or Psychology degree preferred
● Minimum of 2 years in a management position 

● Technically savvy - able to use and learn a variety of complex programs and technical platforms
● Able to pass criminal background check, drug test, and MVR check

 

 Operations Lead – Fulfillment Lead candidates must possess the following attributes:

 ● Organized with a high level of attention to detail 

● Resourceful; ability to assess situations quickly and identify resolutions 

● Proven ability to communicate well with different individuals and escalate issues appropriately following company outlined procedures.

● Able to understand and utilize the proper communication channels to handle day-to-day issues 

● High level of integrity, trust, and reliability 

● Able to effectively work in a fast-paced productivity driven environment with a high level of stress.

 

Hours: 6:00 AM to ¬11:00 PM,  full-time, covered by multiple shifts, Sunday - Saturday.

On-call as needed Requirements:

Must be able to pass a drug test and background check

 

How to apply: Candidates that are interested in this great opportunity with Adecco should apply immediately. 

 

Adecco Group is an Equal Opportunity Employer.



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Reference number US_EN_99_024139_11845551