Operations Manager, GSE Cargo

Operations Manager, Ground Support Equipment & Cargo
Orlando, FL
$65,000.00 – 78,000.00
**MCO Airport**

Job Summary
To lead, plan and manage all operational activities associated with cargo/ground service handling in line with our procedures, policies and brand values.

Job Responsibilities

Full responsibility for delivering effective ground handling services solutions to our customers
Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers
Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
Prepare operating budgets, resources plan (manpower, equipment and facilities) and reports to deliver the organization strategy and plans
Review new airline and vendor contracts as needed and follow up with appropriate action
Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
Review key performance indicators (KPI's) and take necessary actions to meet needs
Meet with customers on a regular basis to get feedback and monitor satisfaction levels
Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
Build and maintain relationships with key stakeholders (internal & external)

Qualifications and Competencies

Bachelor’s Degree or higher is a plus (not required)
Minimum of 5 years’ experience within the ground fleet/ Ground support equipment within aviation

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Reference number US_EN_2_027732_139348