Operations Specialist

Adecco is currently assisting a large client in their search for an Operations Specialist

Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:

Job Title: Operations Specialist

Location: Jacksonville, FL

Rate: $17.00/hr.

Duration: 2+ months – Starting 11/5/2018

8 hour shift between 8:00am and 5:30pm Eastern, Monday through Friday

The team is broken into three sub-teams where cross-training is practiced across the line of business.

• Identification & Custody Team
This team is responsible for identifying and taking custody through internal bulk transfer of accounts that qualify as abandoned—this involves in-depth research of all accounts in the Firm to identify any that meet the various criteria to be deemed “abandoned”. Once assets are in the department’s custody, this team is responsible for performing any necessary account maintenance. If the client claims an abandoned account, Identification and Custody is repsonsbile for updating the client contact information and returning assets to the Merrill Lynch lines of businesses.

• Due Diligence Client Call Center Team
This team is responsible for locating clients whose accounts are considered abandoned. In an attempt to reunite abandoned clients with their assets, the team conducts mail, email, and phone campaigns. The team is also responsible for fielding inbound phone calls from clients, processing documents, and responding to email inquiries from clients. The team conducts both proactive outreach and regulatory outreach dependent on specific State and terriorty laws.

The duties of this particular role include, but are not limited to:
• Providing superior client service
• Conducting research and outreach to reunite abandoned clients with their assets
• Answering client calls and email inquiries while processing various assignments
• Performing regular account maintenance, including document review, to ensure accuracy
• Facilitating the transfer of assets into and out of abandoned property
• Reconciling accounts in advance of reporting and remitting assets to State
• Learning all departmental processes and being cognizant of downstream effects on other areas
• Mitigating risk by identifying and proposing process improvements
• Communicating (written and verbal) with various branch offices, clients, and/or State representatives

Ideal candidate demonstrates the following attributes:
• Dedicated time-management skills in order to meet hard deadlines within a fast-paced environment
• Excellent verbal and written communications skills
• Aptitude to quickly learn and navigate multiple technology applications
• Strong organizational skills as well as keen attention to detail
• Professionalism in all situations
• Drive to succeed both independently as well as in a collaborative team environment
• Ability to resolve complex inquiries and situations

Skills, Talents and Qualifications:
• Background in Abandoned Property /Escheatment, supporting Merrill Lynch clients/lines of business or compliance, EPO or audit experience
• Experience with complex spreadsheets, including familiarity with formulas, formatting, and data manipulation is a plus
• Ability to work an 8 hour shift between 8:00am and 5:30pm Eastern, Monday through Friday
• Great communication skills and customer service
• Experience with spreadsheets (Excel)

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

For other opportunities available at Adecco, please go to www.adeccousa.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_99_022862_356202