Operations Supervisor

  • Location
    South Burlington, Vermont
  • Job type
    Contract/Temp to Hire
  • Category
    Business Operations and Management - Administration

Adecco Staffing is assisting a local client in South Burlington, VT that is looking for a productive Operations Supervisor. In this role you will be responsible for the customers to accept traditional paper-based payments and supplemental detail from their clients by capturing information with efficient technology services and transferring image and data files for downstream processes. Your  focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

 

Responsibilities: 

 

·         Operations Management/Business Results

·         Supervise a team of  full and part-time transaction processing employees. Team structure includes Team Leaders to assist in executing workflow and personnel management tasks

·         Effectively use data to manage your team

·         Establish daily production goals based on productivity targets, budget, and resources

·         Responsible for monitoring and tracking team’s performance levels and managing personnel to ensure all throughput targets are achieved

·         Responsible for shift operations, escalating all process delays or breakdowns, and for resolving obstacles impacting production and/or quality

·         Develop operational expertise; demonstrate in depth knowledge of all SOPs, business rules, and system functionality; approach the process with a continuous improvement mindset, identifying gaps in the process

·         Create action plans to alleviate client impacting errors

·         Partner and build relationships with continent workforce agency personnel

·         Provide feedback and process coaching to contingent workers to ensure they are meeting stated objectives

·         Streamline, simplify, and standardize operational processes and technology to deliver a better experience for the client and employees

Teamwork and Leadership

·         Responsible for ensuring team is receiving relevant communication; both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailoring messages to targeted audience

·         Providing guidance and skill development for your personnel (Team Leaders and Transaction Processing Associates)

·         Identify skill deficiencies for your team members and create an action plan for training the team

·         Effectively utilize teamwork and leadership behaviors to create a highly engaged environment where diverse perspectives are sought out and valued

·         Conduct frequent feedback and coaching sessions with associates to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by each individual on the team

·         Must be detail oriented

·         Exceptional verbal and written communication skills; be able to command a room, have executive presence

·         Functional experience with MS Office, including Outlook, Word, Excel, Access, PowerPoint, and SharePoint

·         Ability to stand, sit still, and walk for long periods of time

 



  • Apply with Adecco

Reference number US_EN_99_020950_11860416