Order Management Analyst


Adecco is currently recruiting for an Order Management Analyst in Wilkes-Barre, PA. This position is Monday-Friday, dayshift hours, and pay $16 per hour. You are eligible for permanent hire with our client after 90 days.



This position serves as primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped and invoiced. Demands critical thinking abilities to facilitate resolution to both short term and long term service issues. Administers and processes a multitude of distributor, operator, and national account contracts, ensuring timely and accurate payments, and gross margin integrity.



-The responsibilities of a Customer Supply Chain Associate (CSCA) desk may include, but are not limited to the following customer service functions:

-Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments.

-Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.

-Daily maintenance in SAP which would include reviewing error reports with the orders ZORD

-Audit customer expected pricing

-Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization

-Monitor shipments to ensure on-time delivery

-Assist transportation planners in resolving issues and communicating to appropriate parties as necessary.

-Support customer with pool date coordination, rush shipment arrangements, and problem resolution.

-Analyze existing order to ship processes for possible improvements

-Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics

-Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations

-Review and clear deductions that fall within order managements area of responsibility



-Strong communication skills with excellent inter-personal skills.

-Ability to perform the duties related to order processing, invoicing, credit/debit memos, claims and deductions.

-Capacity for developing an understanding of cash application, logistics and sales.

-Must possess analytical skills, problem-solving skills, and the ability to handle stress well.

-Proficient in PC skills.



The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and free Self-Paced Online Training Courses.

Adecco Group is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022997_11998692