Order Processor- EDI Specialist

Job Purpose:
Responsible for critical aspects for company’s Retail Sales Account Channel and EDI management. Supervising a team of retail support associates you will utilize your EDI data management skills, excellent prioritization and organizational abilities to ensure on time processing of all Retail Channel orders. You will oversee the Electronic Data exchanges and manage the transaction dashboard. Quickly identifying and resolving any EDI transmission issues is a critical part of the role as well as Vendor compliance and scorecard management and reporting.

Key Requirements:
-Minimum 5 years of experience in high volume retail customer support. 2 years of team supervision.
-A solid understanding of Retail Routing Guide compliance and Vendor Portal management including scorecard reporting.
- 3 years’ experience with EDI 850, 856, 810 853, 855, 857, 860, and 810 and creating GS1/UCC-128 labels through software generated templates.
-Experience generating UPC and working with GXS catalog trading system.
-Nordstrom and Dillard’s preferred but not required.
-Demand planning/ forecast experience with Retail accounts.
-Minimum 4 years’ experience with Retail Logistics support; freight booking -transit problem solving-ASN creation in Vendor Portals.
-Experience working with Third Party shipping partners. (Order management at off site facilities).
- Proven ability to prioritize and multi task and to perform in a high order volume environment.
-Highly computer literate with Excel, Microsoft Word and Project Management Software.
-Experience with handling customer return requests and proper processing practices for RMA support.
-Ability to create and present reporting for Sales/ Compliance/ Return facets of Retail Customers to Management and Executives.
- Solid team building/ supervising experience including performance reviews.
-Apparel background preferred but not required.

Principle Accountabilities:
- ON TIME Customer Shipments.
- High Rate of Vendor Compliance. (Minimal chargeback claims)
- EDI and manual order processing.
- EDI and manual invoice processing.
- Consistent Vendor Scorecard management and reporting on issues proactively.
- Compliance Chargeback investigation, dispute, resolution and tracking.
- Routing Guide review and cross functional compliance with shipping teams.
- Participate in new customer onboarding activities and compliance reset when necessary.
- Offsite order in process production schedule management.
- Customer UCC label printing
- Customer logistics. Booking freight and creating ASN in Customer Vendor Portals.
- Off site 3PL order processing / uploading into Sage ERP.
- Creating Return Authorizations.
- Customer forward facing support activities. Working with Logistics partners, Customer buyers or assistant Buyers, etc.
- Participation is Customer Report Card Review’s when necessary.
- Other duties and tasks as assigned.

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Reference number US_EN_2_025142_139244