Order Transaction Specialist

  • Location
    Davidson, North Carolina
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client and recruiting for a Customer Rep II in Davidson, NC.

Position: Customer Service Rep II
Job Location: Davidson, NC
Job Duration: 6 Month Contract
Shift: 8:00AM to 4:30PM
Pay: 17.00 per hour

To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston

To Apply: email your resume directly to the recruiter: (Arielle.Thurston@adeccona.com)

The Order Transaction Specialist will manage the order life cycle from order entry to post shipment in Americas by handling and supporting all operational transactions for Compression Technologies and Services business. They will coordinate daily reporting activities across departments and geographical locations in order to ensure we meet our commitments to the customer.
Principal Responsibilities:

Provide high level of service to all Channel Partners and customers.
Manage and enter customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
Work daily order management reports for review of order processing errors and correct the errors per policy.
Manage customer expectations by maintaining order dates and shipping locations updated during the life cycle of the order.
Manage Sales Order book / backlog in relation to dating / holds / quotes and P.O. errors.
Ensure that all requested support is provided to meet monthly revenue target.
Provide high quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity.
Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.

Job Scope:

Management of order entry and date management.


Associate Degree in Business, Marketing, Supply Chain or Finance. Bachelor Degree preferred.
3-5 year experience in service / customer facing role.
Proficient in MS Office applications and experience on with ERP.

Key Competencies

Strong experience in a customer facing role / previous exposure to the Service Industry preferred
Self-motivated, assertive individual, problem solver and teamwork oriented.
Understanding of operations and the supply demand flow is beneficial.


To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston

Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at Arielle.Thurston@adeccona.com.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_400475