PART TIME Customer Service Representative

  • Location
    Austin, Texas
  • Job type
  • Salary

**PART TIME MUST BE ABLE TO WORK A SHIFT ANYWHERE FROM 9A-3P. The position will be Monday through Friday at $13.25/hr.

We are currently looking for professional candidates able to commit to a role in a call center environment regarding Medicaid.
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.

-6 months to 1 year of high volume call center experience
-Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.
-Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
-Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

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Reference number US_EN_1_027673_11803035