Patient Benefit Rep Financial Counselor

Adecco is currently assisting a local client in their search to fill an exciting Patient Benefit Rep. role in Plano, TX!  Apply now if you meet the qualifications listed below!
Responsibilities, Qualifications, & Details:             

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
  • Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system.
  • Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
  • Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate.
  • Communicates messages in an accurate and timely manner according to procedures.
  • Contacts clinic personnel as appropriate 
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
  • Schedule outside consults/procedures ordered by physician
  • Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses. Assess patient’s ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient*s review and signature. Forwards appropriate information and forms to billing office.
  • Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.
  •  Review patient account balance and notify front desk of patients to meet with
  • Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately
  • At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs). 
  • Stays current on available financial aid. Develops professional relationships with financial aid providers. Networks with financial aid providers to obtain leads to other aid programs.
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records. 
  • Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested. 
  • Other duties as requested or assigned.
Must Have:
1. High School Diploma/ GED
2. 4+ years Administrative Support Service
3. Microsoft Office Suite
How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to
If you have any questions surrounding the application process, please feel free to reach out to:
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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