Patient Care Representative


Adecco Medical & Science has a current job opportunity for a Call Center Representative in National City, California. This is a full-time, contract-to-hire opportunity working in a call center setting. In this role you will answer telephones, greet, assist and direct visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility.

Job Title: Patient Services Representative
Job Location: National City, CA
Duration: This is a contract-to hire opportunity
Pay: $14/hr

Patient Services Representative responsibilities to include:

Answers telephones, routes callers, takes messages and provides routine information to patients or staff.
Greets patients, clients, and visitors entering the clinic.
Retrieves patient’s registration information on ECW, confirms and verifies patient’s information.
Ascertains predetermined pay status and initiates appropriate documentation for processing patient and for billing purposes.
Explain payment options and arrange for payment according to sliding fee scale.
Performs the initial screening and registration of all patients.
Recognizes need for immediate and urgent services.
Answers inquiries, assist enrollees/patients to utilize health care delivery system.
Obtains records and analyzes patient financial information.
Renders accurate and timely data entry of all program eligibility and registration information.


Working knowledge of contracted insurances, patient benefits and third party requirements preferred.
Proficient in Windows and Microsoft applications including Word, Excel, Power Point, and Outlook.
Must have a high level of organizational skills.
Ability to develop and maintain positive interpersonal relationships with a variety of people.
Demonstrate effective verbal and written communication skills with staff, board members, vendors, medical providers, and members of the general public.
Complete many different duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Must be able to work under stress when confronted with critical or unusual situations.
Must be able to follow instructions explicitly.
Demonstrates ability to exercise analytic ability.
Read and write, verbal and written communication, time management and interpersonal skills.
Prioritizes, meet deadlines, and uses sound judgement

Education and Experience:

High school graduate or GED
One year experience in a community health center preferred
At least one year front office/customer service required, preferably in Healthcare
Bilingual (English/Spanish or English/Tagalog) preferred

To be considered for this position, please use the "apply now" button to submit your resume. If you have questions about the position, please contact Karwan Kallash at

  • Apply with Adecco

Reference number US_EN_2_108175_331418