Patient Service Rep

  • Location
    Port Saint Lucie, Florida
  • Job type
    Contract/Temporary
  • Category
    Medical & Science - Administration



POSITION: Patient Service Rep
LOCATION: Port ST. Lucie, FL
DURATION: 2 months
PAY: 12/hr
PART TIME - Between 7am-8pm, M-F with some flexibility based on individual needs.
Position is part time (~20 hrs/wk), potentially increasing in hours based on business needs



Position Summary
Responsible for performing the patient access function for Temple Health and providing 1st class customer service to our patients by treating them with courtesy and respect. The Patient Services Representative answers inbound calls and places outbound calls to update patient demographics, schedule appointments, order supplies, physician referrals, prescription refills, collection of payment, and answer general questions.

PSRs are expected to perform these duties while reaching performance standards for accuracy, duration of phone calls, adherence to schedules, attendance, and call quality standards.

Key Responsibilities
• Answering Incoming Patient Calls
• Conducting Outbound Calls to Patients and Physician offices
• Answering Patient inquiries, using multiple system resources to research and resolve various issues.
• Scheduling patients for appointments with physician office(s) following physician specific requirements
• Updating patient accounts as necessary
• Building strong long-lasting relationships with clients and patients
• Providing reports to management staff regarding daily activities, process improvements, etc.
• Other Duties as assigned

Qualifications
• Must be adept at following instructions for scheduling, have great customer service and problem-solving skills, and must demonstrate empathy in helping patients get to the correct provider as soon as possible to have their medical condition(s) diagnosed, treated, and managed.
• High School Diploma or equivalent work experience required.
• Bilingual (Spanish or Russian and English) preferred, but not required
• 1 – 3 years of work experience preferred
• Healthcare and/or Insurance billing or processing and customer service preferred
• Ability to navigate multiple various computer systems
• Ability to type 30+ WPM
• Ability to work in an environment with little supervision needed
• Ability to use Microsoft office applications such as Word, Excel and Outlook
• Ability to work in a moderately noisy, fast pace and changing environment
• Effective/Clear verbal and writing communication skills
• Excellent Attention to Detail
• Effective Active Listening Skills
• Schedule Flexibility
• Organized
• Friendly / A Team-Player
• Patience

Work Schedule
Between 7am-8pm, M-F with some flexibility based on individual needs.
Position is part time (~20 hrs/wk), potentially increasing in hours based on business needs



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Reference number US_EN_2_022862_401043