Pharmacy Technician (Scottsdale)

A Customer Service Representative job in Scottsdale, AZ is available through Adecco Medical and Science. Under immediate supervision, function as primary customer contact by receiving calls, letters or faxes from customers and pharmacies, concerning routine account or distribution irregularities for patient assistance program. Investigates problems using computer systems, databases, and established procedures. Contacts customers with solutions, obtains further information or routes call to appropriate party. Works within established department guidelines.

Customer Service Representative Responsibilities:

Current Pharmacy Technician license or Pharmacy technician trainee license.
Six months of customer service experience in a call center environment is preferred but not mandatory.
High School diploma or equivalency.
Ability to establish and maintain positive customer relations with patients, advocates and pharmacists.
Active listening skills and ability to proactively solve problems using established program procedures and business rules.
Strong oral and written communication skills and ability to effectively communicate program procedural information to patients, advocates and pharmacists.
Multi-tasking abilities (must be able to enter data into computer system while maintaining conversation with callers).
Ability to quickly learn and retain new program information and apply knowledge to enhance quality of call responses.
Ability to positively receive and apply constructive feedback on performance issues and call monitor activities.
Ability to type 35 wpm.

Other Desirable Skills and Experience:

Working knowledge of personal computers, including all Microsoft applications, knowledge of medical terminology and pharmaceutical claims processing.


If you are interested in this Customer Service Representative job in Scottsdale, AZ then please click APPLY NOW. For other opportunities available at Adecco Medical and Science go to www.adeccousa.com. If you have questions about the position or would like more information, please contact Sindie Rothstein at 858-410-1108 or by email at Sindie.rothstein@adeccona.com.

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Reference number US_EN_2_108175_332150