Print Network Specialist


Print Network Specialist

Adecco is assisting a national federal contractor in recruiting for a current Print Network Specialist job opening in Crystal City, VA. This is for a Direct Hire opportunity. As a Print Network Specialist, you will be responsible for troubleshooting any print errors in the print queue and assisting users with connecting to the print network. Apply now if you meet the qualifications listed below!

A Secret Security Clearance is required for this role.

Responsibilities for this Print Network Specialist job includes, but are not limited to:

  • Performs day-to-day service of equipment based on the work plans provided; planning daily travel schedule 
  • Troubleshoot and restore full capabilities of print devices supported under the contract
  • Ensure print devices are installed in accordance with DOD STIG requirements, user requirements, and communicate with Print management tools
  • Troubleshoot errors in print queue, IP reservation, Kerberos, and other anomalies that prevent full operation of a print device
  • Operate and maintain the end-user device configuration management portion of the network printer infrastructure, consisting of loading appropriate device drivers, adding, deleting, and modifying set-up to ensure operation of end-user devices
  • Submit data port activations to provide connectivity to print devices. The Contractor shall monitor through provisioning and complete installation upon activation of ports
  • Maintain a software repository of necessary firmware and software
  • Maintain 100% inventory of all devices managed on the network.  Maintain log of all print queues, IP addresses, and serial numbers of all devices with associated print queues
  • Manage all information in accordance with defined information security parameters and DOD/DISA STIGs
  • Administer, monitor, and report the status of print queues and print capabilities of customers
  • Submit requests for port activations to ensure availability of print devices on the network printer infrastructure
  • Identify, create, configure, and manage current network print queues as necessary to include setup and testing of all print devices to include printers, copiers, multifunctional devices and any other device requiring management through the print server infrastructure
  • Test end-user network printer and ensure users in the vicinity of the device can print to the device
  • Upon direction of the Government, set and maintain printers with default settings of “B/W” print and “duplex” output when available and enable the option to select color output for individual print jobs
  • Provide a quarterly report on STIG compliance for all systems (i.e. password setting, SNMP community strings, firmware updates, etc.)
  • Escalate any non-resolvable STIG issues to the Government immediately (i.e. network-related dependencies limiting ability to resolve an issue)
  • Must utilize HP WebJet tool and Canon iwEMC
  • Monitor and actively respond to assigned service request tickets as issued by Remedy ticketing system
  • Plan, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWS
  • Update all ticket Summary in accordance with established format for effective management – Format provided by PM
  • Ensure DoD and contract compliance
  • Document services and installation actions by completing forms, reports, logs, and/or records.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status active
  • Maintain detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices.
  • Provide all other contract related reports to PM
  • All other contract related tasks given by PM
  • Qualifications:

  • Must have Secret or above Security Clearance
  • Three to five years or more of relevant experience
  • Understanding of print server capabilities and driver utilization
  • Understanding DOD STIG compliance requirements and implementation for print devices
  • Demonstrates high level of understanding of print device theory
  • Experience with HP WebJet or other similar tools
  • Information Assurance Technical (IAT) Level I security certification required; 8570 compliance
  • Strong Attention to detail
  • Strong interpersonal skills
  • Strong problem solving skills
  • Strong organizational, verbal, and written skills
  • Experience with BMC Remedy
  • Advanced experience and skills using Microsoft Office Suite to include Word, Excel, and PowerPoint
  • Pay for this position is $65,000 - $70,000/yr.

    Click on Apply Now to be considered for this Print Network Specialist job in Crystal City, VA or any related opportunities with Adecco.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    • Apply with Adecco

    Reference number US_EN_99_021796_1296294