Print Support Specialist I

  • Location
    Livonia, Michigan
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is currently assisting a local client in their search to fill Print Support Specialist I in Livonia, MI
Apply now if you meet the qualifications listed below!
Job summary:
Qualifications:
• Monitoring/placing service calls & supply orders for MFDs/printers, follow up with end users. Excellent customer service skills, organized, use of excel and other systems for monitoring devices. High School Diploma (or equivalent) with additional education preferred. •IT Help Desk Support experience (application & hardware support). •Technical Training & Certifications: HP Certifications. •Excellent customer service skills. •Good project management skills and ability to prioritize tasks. •Strong technical knowledge of network and site-specific printers, and company products.

Responsibilities:
POSITION PROFILE: Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB DUTIES AND RESPONSIBILITIES: • Daily support of network and workstation printers. • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary. • Keeps the customer up to date on the progress of problem resolution. • Provides end users with detailed remote access knowledge and documents complete trouble shooting information. • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager. • Responsible for on-site hardware & consumables inventory. • Responsible for printer procurement as required by the customer. • Responsible for printer hot swap inventory. • Documents and reports all fleet meter reads. Maintains printer fleet tools/databases.

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
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Reference number US_EN_2_022862_401174