Print Support Specialist I

Adecco is currently assisting a local client in their search to fill an exciting Print Support Specialist I role in Norfolk, VA! Apply now if you meet the qualifications listed below!

Print Support Specialist I – Norfolk, VA
12 months (contract)
Monday – Friday 8am – 5pm
$19.00 / hr.

Specific Duties

Responsible for the daily support of site specific network and workstation printers

Responds to customer requests for technical support and training with the focus being on customer service

Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager

Works to ensure that the service level agreements between the customer and client are achieved

In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory

Daily support of network and workstation printers

Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally

Escalates problems to a technician as necessary

Keeps the customer up to date on the progress of problem resolution

Provides end users with detailed remote access knowledge and documents complete trouble shooting information

Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager

Responsible for on-site hardware & consumables inventory

Responsible for printer procurement as required by the customer

Responsible for printer hot swap inventory

Documents and reports all fleet meter reads

Maintains printer fleet tools/databases

Must Have:

High School Diploma (or equivalent) with additional education preferred

IT Help Desk Support experience (application & hardware support)

Technical Training & Certifications: HP Certifications

Excellent customer service skills

Good project management skills and ability to prioritize tasks

Strong technical knowledge of network and site-specific printers, and company products

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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