Print Support Specialist

  • Location
    Los Angeles, California
  • Job type
  • Category
    Industrial & Manufacturing - Repair / Technician

Adecco is currently assisting a local client in their search to fill a Print Support Specialist in Los Angeles CA This is a contract opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

ACTUAL WORKSITE ADDRESSES ARE: 2 days/week at 4750 Wilshire Blvd, Los Angeles, CA 90010; 3 days/week at 6303 Owensmouth Avenue, Woodland Hills, CA 91367 •High School Diploma (or equivalent) with additional education preferred. •IT Help Desk Support experience (application & hardware support). •Technical Training & Certifications: HP Certifications. •Excellent customer service skills. •Good project management skills and ability to prioritize tasks. •Strong technical knowledge of network and site-specific printers, and company products.

Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using Service Now and escalates serious problems to a Customer Service Technician and, as necessary, to the Service Delivery Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB DUTIES AND RESPONSIBILITIES Daily support of network and workstation printers Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary Keeps the customer up to date on the progress of problem resolution Provides end users with detailed remote access knowledge and documents complete trouble shooting information Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager Responsible for on-site hardware & consumables inventory Responsible for printer procurement as required by the customer Responsible for printer hot swap inventory Documents and reports all fleet meter reads Maintains printer fleet tools/databases

Comments/Special Instructions
The starting perm salary would be between $17-$18.

If you have any questions surrounding the application process, please feel free to reach out to Leonor Reyes for further details.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_401897