Print Support Specialist

  • Location
    Waverly , Iowa
  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
    Contract/Temporary

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Contract, Print Support Specialist job for our client located in Waverly, IA. See the job description below and apply immediately if interested!

Shift: 8:00am - 5:00pm
Duration: 3 Months

Pay Rate: $14.50 per hour



Qualifications:
•High School Diploma (or equivalent) with additional education preferred. •IT Help Desk Support experience (application & hardware support). •Technical Training & Certifications: HP Certifications. •Excellent customer service skills. •Good project management skills and ability to prioritize tasks. •Strong technical knowledge of network and site-specific printers, and company products.

Responsibilities:
POSITION PROFILE: Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and Company are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB


DUTIES AND RESPONSIBILITIES: • Daily support of network and workstation printers. • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary. • Keeps the customer up to date on the progress of problem resolution. • Provides end users with detailed remote access knowledge and documents complete trouble shooting information. • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager. • Responsible for on-site hardware & consumables inventory. • Responsible for printer procurement as required by the customer. • Responsible for printer hot swap inventory. • Documents and reports all fleet meter reads. Maintains printer fleet tools/databases.


HOW TO APPLY:
Candidates interested in this position should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Laurie Czechowski by email at laurie.czechowski@adeccona.com .

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled




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Reference number US_EN_2_022862_397789