Print Technician

New

Print Technician

Adecco is assisting a federal contractor in recruiting for a Print Technician opening in Crystal City, VA.  This Print Technician opportunity is a DIRECT HIRE position. 

Location: Crystal City, VA
Hours: Full-Time, Monday - Friday
Pay: $60,000/yr. Based on experience.
TRAVEL IS REQUIRED within the Arlington area - 90% of travel within the Arlington/Crystal City area.


Responsibilities: 

  • Performs day-to-day service of equipment based on the work plans provided; planning daily travel schedule 
  • Troubleshoot and restore full capabilities of print devices supported under the contract
  • Monitor and actively respond to assigned service request tickets as issued by Remedy ticketing system
  • Deliver and install consumables, which are considered to be parts or supplies that have a predictable use life and can be readily replaced (e.g. fusers, drums, toner, waste toner, etc.)
  • Move Printers, MFD, and Copiers within buildings and setup/configure after relocation
  • Visit sites to obtain IP address, Meter Reads, or to provide assistance with mapping
  • Install local software as required to allow automated data discovery
  • Obtain and track manual meter reads for devices not remotely administered during service interactions
  • Train end-users as required
  • Plan, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWS
  • Update all ticket Summary in accordance with established format for effective management – Format provided by PM
  • Ensure DoD and contract compliance
  • Document services and installation actions by completing forms, reports, logs, and/or records.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status active
  • Re-position or remove the equipment pending restoral when the customer’s workspace does not support the positioning of additional equipment
  • Maintain detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices.
  • All other contract related tasks given by PM
  • Skills and Qualifications: 

  • Must have Interim Secret or above Security Clearance
  • Minimum of three years of relevant experience
  • Demonstrates high level of understanding of print device theory
  • Capable of complex troubleshooting on multi-functional print device hardware issues
  • Capable of complex troubleshooting with print devices and associated network infrastructure (i.e. scan-to-email)
  • One or more Certifications from manufacturers’ service providers on Multi-functional devices
  • Information Assurance Technical (IAT) Level I security certification must be completed if personnel will be used for desktop driver installation
  • Strong interpersonal skills.
  • Strong problem solving skills.
  • Strong organizational, verbal, and written skills.
  • Experience with BMC Remedy
  • Advanced experience and skills using Microsoft Office Suite to include Word, Excel, and PowerPoint.
  • Frequent travel required.
  • Canon Copier experience is a plus.
  • If the above qualifications meet your experience, click Apply Now for consideration!

    • Apply with Adecco

    Reference number US_EN_99_021796_1237397